When buying goods and services on the Internet, you, the consumer are entering a legally binding contract. The following Terms and Conditions are set in accordance with UK Trading Standards, the UK law being the applicable law. By placing an order with us you agree to the terms and conditions. Please take the time to read the following information.

We are required to inform you that all sales transactions on this web-site are governed by English law and you must agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.

Pricing & Payment

All prices on our website are in £ Sterling inclusive of VAT. We accept all major credit and debit cards, but not American Express. We will accept payments by bank transfer.

Payment Security

All payments for online orders are securely processed by the PCI DSS compliant World Pay payment processing system. Furthermore, we do not harvest records of customer information for use by third parties. We operate an optional opt-in system for our company mailing list which you may remove yourself from at any time. When you order by telephone with your credit card, all retailer copies of credit card receipts are shredded following the sale. Card receipt copies are sent out with goods, but only display the last four card digits and expiry date. BR Distribution endeavour to operate strictly within current PCI DSS regulations and have implemented the necessary measures required for our merchant level.

Ordering Process

All offers and products displayed on our website are subject to availability. However, we cannot guarantee that everything on our website will be in stock all of the time. When you commit to buy on our website, all orders will be sent to BR Distribution for approval and authorisation.

Acceptance of Your Order

When you place an order online on the BR Distribution website and complete the checkout process, you will automatically receive an email confirmation notifying you about your order details. However, completion of the checkout process does not constitute our acceptance of your order. Acceptance of your order takes place at the moment we dispatch the goods you have ordered from BR Distribution.

Cancelling Your Order

If you purchase goods from BR Distribution over the phone or online, you have the right to cancel your order without any given reason as long as you contact us within 14 days of receiving your complete order (please note that weekends, bank holidays and public holidays are counted when you calculate the 14 days cancellation period). Your product must be in a complete and unused state without any marks. The item should be returned with the original box, packing and accessories, in perfect re-saleable condition.


No return is accepted for repair, replacement or credit unless prior agreement has been made by BR Distribution and a returns form has been completed. You will be expected to take reasonable care of any products in your possession that you wish to return to us. This is called a ‘duty of care’ period and continues until you return the goods to us and can last up to 6 months whilst goods are in your possession. The item should be returned to us in a re-saleable condition. Unless the item is being returned as faulty, you (the customer) must bear all costs incurred in returning the item to BR Distribution.

Claims for Non-Delivery or Damaged Goods

Claims for non-delivery of goods must be notified in writing within 10 days of invoice date. In the event of damage or shortages please notify the carrier within 3 days of receipt of goods otherwise a claim will not be accepted, also notify BR Distribution immediately and retain all packaging for inspection by carriers.

Right of Retention

Until the purchaser has paid all monies due to the company, the goods shall remain the sole and absolute property of BR Distribution as legal and equitable owner.